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First Responder/Complaint Handler Training

Sepler & Associates' most frequently requested program for supervisors and managers is a result of over ten years of research regarding the evolution of harassment cases, and the critical behavior of the supervisor or manager who gets the report. In addition to all of the relevant content of the Invisible Line® program, participants learn about the psychological dimensions of
harassment and discrimination, a system of assessment of complaints and the skills and choices that need to be made in cases where requests for privacy or fear of reprisal complicates the complaint. Rated as "extremely valuable" by over 5000 participants, this program is intensive, engaging and highly useful. It culminates in the group analysis of a multi-chapter case study with escalating facts and problems.

Length: 4 to 6 hours

"I was skeptical about our managers needing six hours of training, but now I wish we had asked for eight. You were very effective in weaving our corporate values and policy into your material, and every person in the room had "aha's" about situations they have handled in the past and could have handled better. We are truly equipped to administer our policy."
- Training and Development Manager, 85-site Retail Operation