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Dealing with the Conflict That Comes From Diversity

An in-depth, behaviorally based training focusing on appreciation, recognition and utilization of all forms of human diversity within the workplace. While the specific content of the material is dependent upon familiarization with your organization, it is highly likely that the training will include:

• Development of a shared working definition of cultural competency;
• Examination of the dynamics of inclusion and marginalization;
• Exploration of conflict management, which is inevitable when different perspectives collide;
• Skills for dealing with differences in world view, life experiences, language and perspective;
• Recognition of personal life experiences “filters” and the manner in which they affect one’s perception and behavior;
• Examination of workplace culture and those things that help or hinder fully realizing cultural competency.

Additionally, training could be tailored to meet the needs of specific groups. For example, employees dealing directly with customers may need different or additional skills than organizational leaders who are responsible for managing aspects of organizational culture that enhance or impede best management practices.

As with all of Sepler & Associates’ training, the intent is to build awareness, knowledge and skills that are enduring, useful, practical, based in the real world, and motivating, rather than shaming or defeating.